Copy of Shipping / Returns
Shipping
Many people often advise us: you have to make shipping a profit center. Well, we're not going to do that. If we're going to make money as a company, it's because we make awesome clothes. not because we fleece our customers by jacking up shipping prices.
Our shipping policy is simple, it's free for all domestic orders (yes, anywhere in the US - even Hawaii and Alaska, APO/FPO).
International Shipping
For international shipping we have a flat rate of $20 for orders up to $150. Orders $151 and above are $40.
Shipping charges for international order are not refundable.
14 Day Returns
We want you to like what you purchased from us. If you don't, you can return it up to 14 days from date of delivery for a full refund.
Please make sure your return is unused, unwashed, and devoid of an excessive amount of lint/pet hair.
Returns sent after 14 days will have shipping charges deducted and a 15% restocking fee applied. Returns after 30 days or used merchandise are not eligible for returns and will be sent back.
Please make sure to ship your returns via a postal carrier with tracking. Unfortunately, we cannot be responsible for lost return packages.
Shipping charges for Priority Mail and international order are not refundable.
Ship back your return to:
Jomers
Attn: Internet Returns
4400 East New Market - Hurlock Road
Hurlock, MD 21643
At this time, we don't offer free return shipping.
Please allow up to 14 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
Speedy Exchange
To ensure that you get the new product faster and while it's still in stock, simply create a new order at Jomers.com. Then, send the original product(s) back to us for a refund. Keep in mind that you will be charged for both items until the original order is returned to us. Upon receipt, we will then credit the original order for a full refund.
For questions regarding returns and exchanges email us at CS@Jomers.com